Help Center

Shipping & Returns

Do you ship internationally?

How long do the items take to ship?

How do I return the product?

What is your warranty period?

I have not received my refund - what do I do?

Mounting the bell

What if my mount doesn't fit my handlebars?

I have another bike - where can I get an extra mount?

Pairing & Calibration

How do I pair my device?

Do I need to pair my device before each journey?

The app doesn't find the device - what should I do?

I can’t calibrate the device. What am I doing wrong?

Should I calibrate every time I use Blubel?

How can I unpair the device?

Can I give my device to someone else?

Planning and starting your journey

I press play, but the journey doesn’t start?

I want to modify the route the app is giving me. How can I do that?

I want to save the route I have found for another time. How can I do that?

I want to go cycling abroad, will my Blubel work there?

Can I navigate turn-by-turn without internet (or data) connection ?

What mapping system are you using?

My phone shows inaccurate location sometimes. What can I do?

My Android phone stops the Blubel app working during the journey - what can I do?

Firmware Updates

Will I be able to update my device for new features?

How do I update the firmware?

The firmware update was not successful - what do I do?

Signing into the app

I have a new phone - how can I retrieve my account?

I get an error when I try to download the app from the App Store

Reporting hazards

How do I report hazards?

Do I have to report hazards? What if I just want to ring the bell?

How can go back to change the hazard label to a different one?