Help Center

If for any reason you are unhappy with your purchase, simply contact us at 20support@blubel.co" style="background-color: rgb(255, 255, 255);">support@blubel.co and return it to us in its original condition within 30 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the item is due to a faulty product or an error on our part. Read more about our Returns & Exchanges policy.

For your peace of mind, Blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.

Proof of purchase must be provided in order to validate these claims. If a manufacturing defect is found, we will be happy to repair or replace your product.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@blubel.co.

You can use one of the inserts in the Blubel kit. Just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. It should be stable and fairly tight.

Go to the Settings section on your Blubel app - then Manage Device. There you will be able to see whether you have a device paired. If you do not - press Add device and it should start the connection. If there are several devices around you, you will see them on a list. 

Make sure the device has been charged. If it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.

Check that your Bluetooth is switched on and you have enabled the Bluetooth permissions for the Blubel app. 

Make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. Place the device in the mount on the handlebars. Turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device. 

You only need to calibrate your Blubel once. If you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to Settings > Calibration.

You can make sure the app is no longer synced with your device by unpairing. Just go to Settings > Manage Device and press Unpair. Once you have done that, you can add another device, by selecting Add Device.

The app will try to wake up the device, which will take 30 seconds or less. Please make sure the device is not out of battery charge.

If the app did not complete the firmware update, then you need to restore the firmware. Go to Settings > Manage Device and press the Restore button. This will launch the firmware update again.

You can download the journey for offtrack use or just when you want to save the route. To the right of the search bar is the icon for download route: a downward arrow in a circle. The downloaded routes are listed on the home page, when you open the app.

Some Android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. We are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:

1) Stop battery optimisation with the Blubel app: To do this, go to your phone Settings > Battery > Battery Optimisation. You will then see a list of apps. Find Blubel and make sure the option "Don't optimise" is selected. 

2) Lock Blubel app in the phone tray so that it does not get cleared: Open the Blubel app, then press the square button on the bottom bar of the phone. This brings up all the apps and you will see a little lock sign in the top right corner of each app. Make sure you press on it so that it is locked for Blubel. This means that if you want to clear all the apps, Blubel doesn't get wiped and it keeps Blubel active during the journeys too.

Please note, that we make sure Blubel is not active if you do not have a live journey. Also using Blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.

If the app is prompting you to update the firmware, please make sure that the Blubel device and your phone are not running out of battery charge. Then press Update and it will start updating the device. Please do not lock or background the app during the update. Once the update has finished, the app will notify you about this and the device will also light up.

Sometimes the firmware update fails the first time you try it. To start the update again, either press Update on the notification, or go to Settings > Manage Device > Restore.

If the update continues to fail, please make sure that the device has been charged. Please also ensure that the phone has the Bluetooth enabled and has a good data connection.

You can sign in to your account on a new phone (or if you have reinstalled the Blubel app) in the same way as you had done before. If it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.

If you get an error with the message: "Unable to install Blubel. Please try again later."

Unfortunately this is an issue with the iOS on iPhone and isn't something that we can fix, however we found the following advice from Apple.com and found that it worked:

1) Click done when the Done icon show up

2) Turn on airplane mode

3) Wait 15 second

4) Disable Airplane mode

5) Try to download the app.

You can tag hazards your encounter on your journey but ringing your Blubel, while the device is navigating you. Once you have reached your destination, you can end the journey on the Blubel app. The app will prompt you to label the different rings on your journey.